As can be gleaned from our special report this issue (p. 26), hospitals are jittery about having to report patient satisfaction data to the feds. North Shore-Long Island Jewish Health System found a way to make the ordeal especially rewarding for its staff.
The Great Neck, N.Y.-based system recently presented awards, bonuses and other rewards totaling about $230,000 to 19 employees for providing extraordinary service to patients and families, officials brag.
The health systems first Presidents Award went to Mary Cavaciuti, a nurse in the intensive-care unit at Long Island Jewish Medical Center in New Hyde Park. She received a $10,000 check and tickets for a luxury cruise for two to a destination of her choice. As a result, Cavaciuti will be flying this fall to Barcelona, Spain, before embarking on a 12-day voyage that includes Spain, Southern France, Italy and Morocco, says Terry Lynam, a North Shore spokesman. Lynam explains the winner was allowed to choose any cruise within reason. This was reasonable.
Cavaciuti, who was unavailable for comment at deadline, has been with the system for 16 years and helped champion an infection-control initiative inspired by the Institute for Healthcare Improvements 100,000 Lives Campaign that dramatically reduced the number of infections at the hospital, Lynam says.