The outgoing head of the United Kingdom's $24 billion program to computerize England's healthcare system has described some work by Cerner Corp. as "appalling."
Richard Granger, director general of information technology for the U.K's National Health Service, made the comments to a reporter for CIO magazine in Britain.
Cerner is a subcontractor working with two larger firmsBT Group and Fujitsu Servicesto install software to computerize health records in southern England and in London. In both cases, Cerner was chosen to replace other software companies partway into the project.
Cerner also won a contract to computerize the U.K's physician and hospital appointment system.
In a long interview with CIO, Granger specifically singled out Cerner for criticism.
"Sometimes we put stuff in that I'm just ashamed of," Granger said. "Some of the stuff that Cerner has put in recently is appalling. It really isn't usable because they have been building a system with Fujitsu without listening to what the end-users want."
Read more (registration may be required).