Regarding David Burdas "Reporters notebook: Physician anger management":
Frankly, some people are just misanthropesand that includes some doctors. However, Id bet dollars to doughnuts that the primary issues are training and electronic health-record design.
Poor training and a lack of training can leave a physician annoyed and flustered when dealing with the electronic health record. Too often, training is designed just like high school and collegea homogenous dump of information without any consideration for individual training needs. Also, far too often, physicians do not want to ask questions or get help because of competitiveness, arrogance or just plain stubbornness.
Poor EHR design is also an issue with many physicians. Ive often heard the complaint that the computer is trying to tell me what to do. This is usually a result of a safety mechanism within the system, such as drug-interaction checking that requires the physician to justify why he or she is trying to do something. Properly designed EHRs support what the physician is doing, offer advice and guidance and clearly indicate what the warnings are and how to fix them. But, this also goes back to training the physician properly on all aspects of the EHR, what it is doing and why it is doing it.
When properly trained and properly supported, only those misanthropes will continue to be disruptive physicians and it will have nothing to do with the new EHR.
Chris FarleyIndependent consultantWinchester, Va.
Comment on todays news or other matters. Submit your letter to the Daily Dialogue at [email protected]. Submissions must include name, title, affiliation, city and state. Modern Healthcare reserves the right to edit all submissions.