Quality has always been an elusive goal in healthcareâ€”difficult to define and harder to measure. That hasn't stopped Suzanne Delbanco, founder and executive director of the Leapfrog Group. Delbancoâ€”who holds a master's degree in public health and a doctor
ate in public policyâ€”and her organization have set out to change the way doctors and hospitals deliver care. The goals: to improve quality, safety and affordability. Most observers would agree the industry has only scratched the surface in its pursuit of those goals.
It may sound ambitious, but with a membership consisting of Fortune 500 companies and other large private and public healthcare purchasers, Delbanco, 38, and her organization exert some power over the healthcare purse strings.