Defensive managers at long-term-care facilities are the core obstacle to improvement in the industry, according to a study analyzing the quality of care at more than 100 facilities. Zenith Management Consulting, Albuquerque, N.M., which performed the study, said management often is not aware of problems and when made aware often "turns away from exploring them." While the long-term-care industry has made progress in the past 10 years, its gains have been slowed by poor data from resident surveys, inefficient processes and flawed monitoring systems, Zenith said. According to the study, dysfunctional management causes problems that account for 30% of labor costs, yet all are preventable, Zenith said. -- by Cinda Becker
Managers slowing improvements in long-term care: report
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