In data gleaned from satisfaction surveys at 1,326 hospitals involving more than 300,000 patients, satisfaction with physicians' medical skills topped the list, according to Press Ganey Associates, which released the results earlier this month. The survey looked at about 50 aspects of a patient's stay.
Among patients who stayed overnight in the hospital, physicians were praised for their skill, with 70% of patients responding with "very good," the highest score on the scale, and 25% as "good," according to the South Bend, Ind.-based patient-satisfaction survey firm. The patient-satisfaction score was slightly higher than 91 out of a possible 100 points.
"(This) is a tribute to physicians across the country," said Sabina Gesell, a senior research associate at the firm. "Not only did this element of care receive the highest ratings, patients across the country had more consistent feelings about this issue than any other on the survey."
Friendliness and courtesy of the nursing staff ranked second with a score of 90; friendliness and courtesy of physicians ran third, slightly lower at about 89; and skill of the nurses placed fourth, slightly below 89.