St. Luke's Hospital of Kansas City, Mo., has become the second healthcare provider to win the nation's highest honor for quality achievement, the Malcolm Baldrige National Quality Award administered by the U.S. Commerce Department. The 582-bed hospital follows last year's healthcare winner, SSM Health Care, St. Louis. Created by Congress in 1987, the prize is awarded annually to up to three organizations in each of four categories. Education and healthcare were added as a category in 1999, and SSM was the first winner in that category. Not every category has a winner every year. Criteria for the award include leadership, strategic planning, customer and market focus, information and analysis, human resources focus, process management and business results. "This recognition is entirely the result of our employees and physicians, and their commitment to St. Luke's Hospital's vision to be the best place to get care and the best place to give care," St. Luke's President and CEO Richard Hastings said in a news release. -- by Julie Piotrowski
Kansas City hospital wins Baldrige award
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