California physician groups and health plans show improvement in clinical performance and patient satisfaction across the past three years, according to data collected by the California Cooperative Healthcare Reporting Initiative in San Francisco.
CCHRI, a collaborative of healthcare purchasers, health plans and providers, managed by the Pacific Business Group on Health, issues its California Consumer Assessment Survey annually. This year's report, released Wednesday, is based on data from 2001, 2002 and 2003. It finds the following improvements for 50 physician groups that have participated in the survey since it began three years ago:
- Patient satisfaction with access to care from their personal physician has improved 5 percentage points from 2001, for a current state average of 81%.
- Patient satisfaction with the timeliness of receiving preventive care exams has improved 5 percentage points, for a state average of 81%.
- Patients' overall satisfaction with care from their doctors and other providers has improved 4 percentage points, for a state average of 68%.
- Patients' satisfaction with their ability to get an appointment as soon as desired has improved 4 percentage points, for a state average of 71%.
- The average rate for controlling high blood pressure has increased 6.3% to 61.3% since 2001.
- The percentage of enrollees with diabetes who have acceptable cholesterol levels has increased 10.4% since 2001.
- Enrollees' satisfaction with their health plan has risen from 58% who rated their plan 8 or better (on a scale of 1 to 10) in 2001 to 65% this year.