"I knocked over a cup of coffee the other day. My entire day was adversely affected, but I wasn't nearly as bad off as the 39 patients who died or who were at risk of death, or the 136 patients who were seriously injured as the result of `adverse events' that occurred over a four-month period in Connecticut hospitals and surgical centers. ... It took an act of the General Assembly to wrest that information, meager as it is, from an industry that is as closemouthed as any in this country. ... We're not given details on the mistakes, where they were made or who made them."
- Michele Jacklin
Hartford (Conn.) Courant