Americans are conflicted about using the Internet for healthcare information, including online exchanges with physicians, saying the convenience may be offset by the technology's cost and reduced face-to-face communication, according to a survey by Harris Interactive. Some 77% of 1,000 respondents said they feared "doctors (would) miss subtle clues in online interactions that they would normally pick up in a face-to-face visit." About 60% said they were afraid the technology would drive "doctors even further from their patients." On the plus side, 59% of respondents said online information and communication could give them more control of their health, and 63% said it could replace unnecessary visits to doctor visits The survey was commissioned by First Health Group Corp., Downers Grove, Ill. -- Susanna Moon
Consumers fear Internet will isolate them from doctors
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