Top healthcare executives must promote broader accountability for problems that impede collection of patient bills, the Healthcare Financial Management Association said in a new report. While revenue cycle management has become an industry priority, inaccurate and incomplete data remain a problem, according to the report, based on a survey of 239 patient financial services administrators and 35 vendors and consultants, as well as insights from some industry leaders. Stumbling blocks include a lack of consequences for physicians who fail to complete charts, low pay for registration staff and multiple points of patient entry. A shortage of patient financial services leaders also was cited as a factor. The report, "The Patient Revenue Cycle at the Crossroads," is available to HFMA members on the organization's Web site. -- by Mary Chris Jaklevic
Accountability key to better collections, HFMA says
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