Minnesota's attorney general sued the state's largest insurer after his office received hundreds of complaints about BlueCross BlueShield of Minnesota.
The suit filed in September accuses the Blues of denying coverage for mental healthcare for children.
Parents were put on hold for more than 30 minutes when they called for approval of mental health treatment for their children. Often those calls weren't returned, Attorney General Mike Hatch says. When they were, parents usually were told the care wasn't medically necessary, that it wasn't covered or that they should get the state to pay for the care, Hatch says. These are services that should be covered under the policies.
"It was delay, delay, defer, deny," he says.
One family was told to put their child in foster care, thus causing the government to pay for the treatment, Hatch says. He also alleges the Blues have a limited network to provide mental healthcare to children.
Blues officials deny the allegations but did not respond to calls for further comment.