The commentary on governing board professionalism for hospitals and healthcare systems (Oct. 11, p. 32) was thoughtful. A problem I've encountered has been how to hold directors accountable for their actions.
Processes must be adopted to make sure board members contribute in their field of expertise. This holds true at board functions and in interactions with the institution's management. The process should also review how well board members work with other directors.
The most difficult aspect of board assessment is replacing nonperforming directors. Serving on a board is not a lifetime appointment. The chairman or nominating committee must review the performance of directors and be willing to seek the resignation of unqualified individuals.
R. Klein & Associates