A rising star at the American Hospital Association is taking over some of the duties of the departing former head of the group's Chicago headquarters.
The AHA promoted Barbara Harness, 39, to the newly created position of senior vice president for member and customer service. She had been vice president of the AHA's Center for Health Care Leadership, which is a collection of various member services run out of the AHA's Chicago office.
Harness will stay in the Chicago office, where she is charged with constructing a "technology-driven" means of delivering services to AHA members.
"She'll be putting together a system that is part technology, part in-house tracking of our members for (AHA) regional executives who are out in the field," said Richard Wade, the AHA's senior vice president of communications. "If one of our regional executives is out in the field somewhere and going to make a call on a hospital CEO, they will have (computerized) access to information about that hospital."
Harness will be taking over some of the responsibilities of Christine McEntee, AHA executive vice president. In September McEntee unexpectedly said she would leave her post sometime before February. Her future plans are unknown.
McEntee had been replaced as AHA's second-in-command and head of the Chicago office in April by Jonathan Lord, M.D., senior adviser for clinical affairs, who became the AHA's chief operating officer.
Although Lord is based in the AHA's Washington office, he oversees the association's Chicago office, spending about two days a week there.
Harness, who has been with the association since 1988, will report to Neil Jesuele, executive vice president of the AHA's corporate services division. Jesuele is based in Chicago.
McEntee's duties are being divvied up between Lord, Jesuele and Harness, Wade said.
Harness began her AHA career in 1988 as the director of its section for maternal and child health. She has since had five promotions. Her impressive resume landed her as one of MODERN HEALTHCARE*'s 1996 Up and Comers (Sept. 16, 1996, p. 36).
The latest changes leave the association with six senior managers in Washington and three in Chicago.