Your recent cover story "CIOs use outsourcing to revamp systems" (July 24, p. 60) is yet another indication of the growing importance and popularity of this information systems alternative. Technology is growing more complex and expensive while the resources needed to intelligently deal with future issues remain scarce. In addition, the retrospective applications of the past are rapidly giving way to prospective applications, with significantly wider patient and healthcare system benefits.
The story correctly points out that outsourcing makes sense from gains realized in both the quality and quantity of the skill sets acquired. As such, more enlightened healthcare organizations' senior management will consider the merits of having healthcare information systems managed and operated by external experts.
WALTER I. TANENBAUM
The FLEX Group, New York