Franciscan Health System of Cincinnati has won the Healthcare Forum's annual Commitment to Quality Award, which recognizes healthcare providers that successfully have used quality-improvement programs to enhance their operations.
The system was honored for its seven-year turnaround, which began with the inception of a total-quality-management program in 1988.
In 1989, Franciscan suffered a $4 million operating loss on gross revenues of $163.7 million. By 1994, the system had revived its finances, posting operating income of $4.1 million on gross revenues of $201 million.
Under the leadership of R. Christopher West, president and chief executive officer, Franciscan underwent a systemwide overhaul, using a continuous-quality-improvement model based on teams of physicians, employees and volunteers. The resulting clinical and operational improvements produced $4.4 million in savings in 1994, the system said.
"Without these (teams), the system could not have conceived, designed and implemented a successful total-quality-management process in just seven years," West said.
Franciscan will receive the award at the Healthcare Forum's conference on continuous quality improvement and integration next February in Pasadena, Calif.
Last year, the winner of the award was EHS Health Care of Oak Brook, Ill., and Franciscan was first runner-up. Williamsport (Pa.) Hospital and Medical Center was the 1993 recipient.