An outsourcer should provide that incremental difference between what you could have done yourself and the extra margin of worth the outside specialist can provide.
"It's imperative that organizations go through a process of establishing a capability internally because that establishes benchmarks upon which to decide whether an outsourcer is delivering value," said William B. Finney, who directs the information technology plan at Allina Health System. Otherwise, you're paying more for basic consolidation and retooling than you should, he said.
For example, multiple data centers from the various predecessor health systems forming an integrated health network can be consolidated first. The outsourcer then has to show benefits starting from that point instead of being able to include the consolidation as part of the benefit derived.