Winners of this year's Marriott Service Excellence Awards submitted three very different projects, but they had one thing in common: a goal of improving the healthcare environment for their patients.
MODERN HEALTHCARE and Marriott Health Care Services sponsor the annual awards to reward programs that exhibit innovation in patient service, teamwork and cost efficiency.
Of 102 entries, the following institutions garnered recognition:
First prize: Pomerado Hospital, Poway, Calif., for its PatientFirst model of healthcare delivery.
Honorable mention: Daniel Freeman Hospitals, Inglewood, Calif., for its Professional Nursing Case Management Program; and 1st Medical Group, Langley Air Force Base, Va., for reorganizing its satellite clinic.
The first-prize winner receives a $5,000 team award and a $5,000 donation to the healthcare organization from Marriott. The honorable mention winners each receive $2,000 team awards and $2,000 donations to their organizations.
Judging this year's competition were Thomas A. Atchison, president of Atchison Consulting Group, Oak Park, Ill.; Charles M. Ewell, president of the Governance Institute, La Jolla, Calif.; Gail Larson, senior vice president and general manager of University Hospitals of Cleveland; Kristine Peterson, president of TQS Group, Chicago; Robert J. Simmons, president of RJS Healthcare, Lake Forest, Ill.; and Arthur C. Sturm Jr., president and chief executive officer of Sturm, Rosenberg Cafferata, Chicago.