Oxford Health Plans ranked highest among New York-area managed-care plans in an independent consumer satisfaction survey released last week.
The survey was conducted by CareData Reports, a New York-based healthcare research and information company. CareData said it's the first survey of its kind by an independent consumer satisfaction scorekeeper.
Asked to rank overall plan satisfaction, consumers chose Norwalk, Conn.-based Oxford Health Plans' HMO and point-of-service plans above other managed-care plans offered by Aetna, ChoiceCare, Health Insurance Plan of New York, Kaiser Permanente, MetLife, Travelers and U.S. Healthcare.
A total of 3,397 employees from 22 businesses responded to the survey. The participating companies use most of the major HMOs and point-of-service plans operating in New York metropolitan area.
Overall, the survey revealed that satisfaction varies widely among plans-from a low of 38% to a high of 70%. "It's clear that some are doing things differently than others," said Tod Cooperman, M.D., Care-Data's president. "It's not a monolithic industry."
Satisfaction with specific areas of plan performance also varied significantly. For example, satisfaction scores ranged from 23% to 71% on the ease of getting an appointment with a primary-care physician and 40% to 76% on the choice of hospitals offered by the plans.
CareData noted that one of the most striking findings involved consumers' perceptions of quality. Asked whether the quality of medical care they received from their plans has improved their overall health and well-being, agreement ranged from 26% to 58%.
Melville, N.Y.-based ChoiceCare earned the highest ratings among HMOs on four of eight satisfaction measures.