Customer linkage Years 1-3 Years 3-5 Beyond year 5
Hospital/hospital Utilization/cost/quality data
Outcomes management
*for comparisons
Hospital/physician
Patient demographics Clinical alerts Radiology images
Lab results Appointment scheduling Telemedicine
Radiology reports Outcomes management
Patient histories Plans of care
Clinical assessment
Transcribed reports
Medications
Treatments
Physician attestation
Patient census
Hospital/payer
Claims submission Coordination of benefits Remittance advice
Claims status Claim payment notification
Coverage eligibility Insurance benefits
re-admission and Utilization/cost/quality data
*referral authorization
Hospital/employer
Enrollment
Utilization/cost/quality data
Outcomes of treatment
Physician/physician
Referrals Utilization/cost/quality data Radiology images
Patient clinical and Appointment scheduling Telemedicine
*demographic data Outcomes management
Transcribed reports Plans of care
Physician/payer
Claims submission Claims payment notification Remittance advice
Claims status Insurance benefits Coordination of benefits
Coverage eligibility
Pre-admission and
*referral authorization
Physician/employer Plan enrollment
Payer/employer Plan enrollment
Other linkages
Prescriptions to Funds transfer (payer to Consumer
information retail pharmacies *financial institution) Plan selection
Medical reference Home healthcareinformation
Source: First Consulting Group/Chicago CHIN Coalition
