Webinar: How to build a patient feedback program that works

Your online reputation is impacting patient growth and patient retention. The solution? Patient feedback. Learn how to build a patient feedback program that works—engaging patients at the right stages of their journey, improving your overall patient experience, and improving your online presence with more quality online reviews. Find out how small changes can make a big impact on patient responses and overall engagement. 

In this session, you’ll learn how to: 
• Create a convenient, easy-to-use review request process, for both you and your patients
• Increase the quantity and quality of online reviews for your healthcare practice
• Improve engagement with patients by offering a 1:1 communication channel

Bryan Oram
AVP, Strategic Healthcare
​​​​Podium

Bryan has spent his SaaS career dedicated to modernizing collaborative experiences for consumers and employees. The majority of that time has been spent in the Healthcare industry focused on modernizing the patient journey through creating frictionless, convenient digital communications. He has consulted with the largest health systems in the world and launched numerous patient communication projects aimed at increasing patient acquisition, modernizing the patient journey, and improving the continuity of care. In his free time Bryan enjoys time with his wife and 3 kids, traveling, camping, and doing CrossFit.

Paige Entwisle
Digital Content Supervisor, Marketing
Ochsner Health

Born and raised in New Orleans, Louisiana, I graduated from the University of New Orleans with a Bachelors of Science, and have over 5 years of experience in Marketing and Communications. I currently work as a Digital Content Supervisor with Ochsner Health. My team manages Ochsner's online reputation, as well as the data integrity and user experience on Ochsner's Find a Doctor website. 
Outside of work, you can find me tending to my plant children, hanging out with my husband and daughters and, like most New Orleanians, eating all of the amazing food this city has to offer.

Paula Ibieta
Digital Content Specialist, Marketing
Ochsner Health

Paula Ibieta is the digital content specialist at Ochsner Health where she has focused on online reputation management and data management. She has been there for almost 2 years living in the greater New Orleans area. She graduated from Harvard University in 2014 where she studied art and architecture.

Adam Rubenfire
Content Strategist
Modern Healthcare

Adam Rubenfire is a content strategist at Modern Healthcare. His primary focus is on custom content like articles, white papers and webinars, with additional involvement in events and conferences. Prior to assuming his current role in 2017, he served as Modern Healthcare's supply chain reporter. His work has also appeared in the Wall Street Journal, Automotive News and Crain’s Detroit Business. He has a bachelor’s degree in organizational studies from the University of Michigan. He joined Modern Healthcare in 2014.

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