Webinar: Enhancing the Patient Experience with Digital Patient Engagement

Today’s consumers use technology to manage ever-expanding areas of their life. From surfing television shows, to checking account balances, to building shopping lists, people control more and more or their life with less and less effort. Healthcare consumers — patients — expect similar conveniences within the healthcare realm. Existing consumer engagement solutions can be applied within healthcare to automate intelligent interactions and meet these patient service demands. A digital conversational AI experience can empower patients with access to information and self-reliance that drives patient satisfaction and protects revenue.  

During this webinar, you'll learn:

• The importance of a digital patient engagement strategy 
• The role patient communication plays in organizational revenue
• How to deliver better patient experiences with AI-powered, omni-channel technology 
   

Peter Durlach
Senior Vice President, Healthcare Strategy & New Business Development Healthcare Strategy
Nuance

Peter Durlach is the senior vice president of strategy and new business development for Nuance’s Healthcare Division where he holds a pivotal role in advancing the portfolio of healthcare solutions to align with industry pressures and shifting needs of healthcare clients. Durlach helped create the Healthcare division and drive significant growth between 2006 and 2011 and then briefly left the company to act as the Entrepreneur in Residence at the University of Pittsburgh Medical Center. Prior to Nuance, Durlach worked as a consultant, president of Unveil Technologies, Inc. and vice president of marketing and business development at Lernout and Hauspie. Durlach graduated from the University of Vermont with Summa Cum Laude honors where he received his B.S. in Business Administration.

Mandy Love
Director
Nuance

Mandy Love is the director of EHR managed services for Nuance’s Healthcare Division. Love is a solution focused, resilient senior Leader with more than two decades of experience in building, analyzing, implementing and supporting technology solutions and innovation across the healthcare industry. Prior to Nuance, Love was a service director at Physician Technology Partners and a senior clinical IT analyst at Duke University Health System.
 

Steve Eck
Content Strategist
Modern Healthcare

Steve comes to Modern Healthcare with over 17 years of experience with Active Communications International (ACI) where he was directly responsible for the production of cutting-edge, strategic conferences and events targeted towards the senior-level executive. He is well-versed in the healthcare industry and has been recognized throughout his career for being a visionary production leader leveraging in-depth knowledge of the marketplace with a focus on operational efficiency and customer satisfaction. Steve focuses on curriculum and content development for all planned conferences and events.
 

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