Webinar: Critical Touchpoints for Every Patient’s Journey — How Technology Plays an Important Role

The modern patient journey demands more personalization, more mobile-friendly interactions, and altogether—more technology. Health systems that can’t keep up with this shift will lose patients to providers that implement more of the digital connection they have come to expect. Patients are ready for ease and convenience, and not just from their online shopping or grocery pickup. 

Join us as we analyze the critical moments of every patient’s journey and how to improve digital interactions to elevate care, improve patient satisfaction and even alleviate overwhelmed front desk staff. From the moment a patient finds your organization—through scheduling, care, billing and follow up—technology has a place and has become an expectation. 

Save your seat and learn from our panel of experts as we discuss: 

• Current trends and research on technology in healthcare 
• Preferred communication channels for the modern patient
• How texting can play a role at every step of the patient’s journey
• Improving the patient billing and scheduling process 
• The importance of your online presence and communication options for new patients
   

Tyler Gardiner
Subject Matter Expert & Value Engineer
Podium

As the Subject Matter Expert in Healthcare for Podium, Tyler focuses on large enterprise transformations. Tyler brings more than 10 years of experience in helping enterprises stand out from the crowd by implementing cutting-edge technologies that modernize the consumer’s journey.

Rob Lawson
Global Partnerships and Advocacy
Google

Rob Lawson has worked in business development and as a founder of a variety of companies related to mobile advertising, gaming, and messaging. He now works on partnerships at Google, building the business messaging ecosystem through partnerships with brands, bots, CSPs, and mobile operators. Mr. Lawson grew up in Yorkshire in northern England, and now lives in the San Francisco Bay Area where he keeps chickens and rides bikes.
 

Adam Rubenfire
Custom Content Strategist
Modern Healthcare

Adam Rubenfire is Modern Healthcare's Custom Content Strategist. He is responsible for the development of webinars, white papers and other engaging content for marketers looking to target the healthcare industry. Prior to his current role, he served as Modern Healthcare's supply chain reporter. His work has also appeared in the Wall Street Journal, Automotive News and Crain's Detroit Business.
 

For more information on Modern Healthcare webcasts, visit ModernHealthcare.com/webinars or email [email protected] The complete Webinar FAQ is at http://www.modernhealthcare.com/webinarFAQ.

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