Where healthcare challenges find solutions
Today’s patients are becoming consumers who expect a convenient, personalized and intuitive experience in all aspects of their lives, including interactions with healthcare providers. Read about the innovations that engage, inform and empower patients.
A startup is winning customers by offering hospital officials multiple methods of guiding their patients and visitors through their facilities. From smartphone "blue dot" apps to printed maps, Connexient lets users have it their way.
A growing number of health systems have been attracted to technological solutions like mobile apps, touchscreen kiosks and digital signage. These wayfinding innovations cater to younger, more tech-savvy hospital visitors.
As large, urban medical centers expand, they've created a new problem for their first-time patients: how to navigate their way around the sprawling complexes. Failure to come up with a solution can be costly.
Every healthcare provider is struggling to lift its patient satisfaction ratings. They know a happy patient is usually a healthier one. Yet caregivers often learn about patient complaints far too late in a hospital stay to affect those perceptions.
Traits that may fly in the Silicon Valley tech world such as risk-taking or impulsivity don't play well in the healthcare industry.
Sometimes an entrepreneur sets out to solve one problem, but winds up with the winning solution for another. That's what happened to Alexander Hejnosz, who launched CipherHealth in 2009 along with co-founders Randy Cheung and Zach Silverzweig.
Providence Health & Services knew monitoring and resolving patient problems in real time was the best way to raise its patient satisfaction scores. But they needed technology to facilitate analysis of patient complaints and enable problem solving without adding a layer of burdensome data collection and input tasks.
Seeing a major opportunity to give health systems a technology-driven solution, a number of medical technology companies and start-ups have begun developing software applications that seek to reduce administrative burdens by doing away with the middle man.
In 2014, OSF HealthCare in Illinois kicked off a bold new strategy that called for leaders to make daily rounds to gauge their patients' experiences. As they warmed up to the new initiative, they realized the need for a technology upgrade.
The Transformation Hub is produced in partnership with Avia, an organization that provides information and insight about healthcare transformation. Modern Healthcare is solely responsible for the editorial content of the Transformation Hub and submission is open to all organizations.