Operations 2.0

Provider systems are under pressure to create a more cohesive, integrated cost-effective and user-friendly experience. Learn more about the technologies that more efficiently balance costs and quality and help healthcare systems achieve important operational improvements.

Penalty program slowed Medicare readmissions, but progress has stalled

Hospitals hit with Medicare penalties for high readmission rates initially made gains in improving care and reducing rehospitalizations. Progress has plateaued since 2013 and that has experts and providers wondering why.

Penalty program slowed Medicare readmissions, but progress has stalled
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The push for clinicians to talk more about health costs

The push for clinicians to talk more about health costs

Rising healthcare costs have shifted responsibility to clinicians to help hospitals stay within tight budgets.

Confusing hospital bills driving growth in bad debt

Confusing hospital bills driving growth in bad debt

David Silverstein's frustrations trying to understand the hospital charges for his daughter's sports injuries drove him to consider going to court.

Ivinci works with clients to design online payment platform

Ivinci works with clients to design online payment platform

Tech startup iVinci Health didn't set out to help patients understand bills coming from St. Luke's Health System. It set out to help St. Luke's understand what bills were likely to get paid by patients.

Better billing? Healthcare can learn from other industries

Better billing? Healthcare can learn from other industries

With more patients being pushed into high deductible plans, hospitals are increasingly dependent on collecting bills. They're also confronting a patient population, schooled in electronic consumerism, that is no longer willing to put with confusing bills.

Telehealth firms set sights on hospital system market

Telehealth firms set sights on hospital system market

With telehealth now a permanent feature of the primary-care landscape, the largest firms in the space are targeting hospital systems for growth.

Diagnosing and treating a patient in two minutes flat

Diagnosing and treating a patient in two minutes flat

As major health systems move toward adding remote primary care visits using digital and video technologies to their offerings, concern is building it could contribute to physician burnout. Oregon-based Bright.md says its online, query-based software can address those concerns.

Storefront clinics, expanded telehealth gaining ground

Storefront clinics, expanded telehealth gaining ground

Until recently, Sutter Health had only a handful of walk-in retail clinics inside Rite Aid stores to complement its dozens of urgent care centers, which cater to patients with more serious ailments. But patients said they wanted greater convenience and more options for getting care closer to home.

Ascension seeks productivity elixir from its joint venture in Cayman Islands

Ascension seeks productivity elixir from its joint venture in Cayman Islands

Ascension is looking to its Caribbean joint venture with India's Narayana Health to provide a model for enhancing hospital productivity. But bringing the model home would require major changes in physician and nurse behavior, an overhaul in surgical and postoperative care, and regulatory reforms.

Editorial: New approaches needed to solve hospitals' productivity woes

Later this year, the U.S. Bureau of Labor Statistics will issue its first report measuring hospital productivity. It won't be good news.

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