Today's consumer expects a convenient, personalized and intuitive customer experience in all aspects of their lives — and are demanding the same from their healthcare providers. Learn what's up in personal health technologies and online programs that engage, inform and empower patients.
For today's tech-savvy consumers, patient-centric care begins before the patient steps foot in the doctor's office, hospital or clinic. It starts with the prospective patient trawling the web for provider reviews and ratings.›
Healthgrades' CareChats is one of the platforms providers are using to maintain communication before and after the actual point of care. They're partnering with the makers of these platforms to help patients stay engaged, healthier, satisfied and trusting.
When they need healthcare, many consumers today go online first. There they find a slew of unfiltered information—some of it helpful, some of it less so, some of it downright misleading. Healthcare systems have taken notice.
The makers of three popular health-related mobile apps have reached settlements with the New York attorney general's office over allegations that they could have harmed consumers by giving them wrong or misleading results.
Eric Lefkofsky, the billionaire co-founder of Groupon, was astonished a few years ago when he realized firsthand the marginal amount of genetic and molecular data available to cancer patients during treatment.
Three years ago, administrators at the University of Alabama at Birmingham (UAB) Medicine decided to tackle the issue of patients and visitors getting lost on its immense campus.
A startup is winning customers by offering hospital officials multiple methods of guiding their patients and visitors through their facilities. From smartphone "blue dot" apps to printed maps, Connexient lets users have it their way.
A growing number of health systems have been attracted to technological solutions like mobile apps, touchscreen kiosks and digital signage. These wayfinding innovations cater to younger, more tech-savvy hospital visitors.
Seeing a major opportunity to give health systems a technology-driven solution, a number of medical technology companies and start-ups have begun developing software applications that seek to reduce administrative burdens by doing away with the middle man.
As large, urban medical centers expand, they've created a new problem for their first-time patients: how to navigate their way around the sprawling complexes. Failure to come up with a solution can be costly.