About a decade ago, the board of directors of Tanner Health System in Carrollton, Ga., decided to make an absolute commitment to patient satisfaction and quality. That commitment has gotten results, with the three-hospital system for the first time being named among Thomson Reuters' 15 Top Health Systems in the nation.
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If you must have heart trouble, have it in Canton, Ohio. The two major hospitals serving this city of 70,000—337-bed Mercy Medical Center and 547-bed Aultman Hospital—offer cardiovascular services that rival any in the nation. Both appear on the Thomson Reuters 50 Top Cardiovascular Hospitals for 2012.
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Medical students are taught to first do no harm to patients. Perhaps a better motto to follow is, first do nothing. Welcome to our 11th annual 100 Top Hospitals supplement where each year we attempt to answer the question: What do high-performing hospitals do differently than lesser-performing hospitals? In previous supplements, we've looked at such variables as patient-safety strategies, new medical technologies, specific clinical practices, nurse-staffing ratios, the use of hospitalists, labor costs, avoidable medical errors, patient-satisfaction scores and ownership status.
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Added responsibilities may allow chief operating officers to rightfully assume part of the glory when their hospital or health network flourishes. But as the job continues to expand and evolve, the role also leaves the COO more vulnerable in case of failure.
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The summer of 2011 brought severe heat, violent storms, a stomach-churning legislative session and a Dow Jones tilt-a-whirl. No wonder we're ready for cooler weather, cooler heads and a fresh perspective.
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Singing in a symphony chorus, caring for a young child and running a 268-bed hospital are all in a day's work for Erin Asprec. As CEO of Memorial Hermann Southeast Hospital, Houston, Asprec, 39, has helped lead a turnaround at Southeast, which once was one of Memorial Hermann Healthcare System's lesser-performing facilities, says Dan Wolterman, president and CEO of the Houston-based system, who nominated Asprec.“It's just been very impressive. (In) every statistic, she is just a strong, stellar performer,” Wolterman says.
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