2007 Spirit of Excellence
News
Now that’s the Spirit | ’07 Excellence competition received 110 entries
By Ed Finkel | December 03, 2007 | Basic Web Basic Web Subscription Details
Modern Healthcare congratulates the winners and honorable mentions of the 15th annual Spirit of Excellence Awards, co-sponsored by Sodexho Health Care Services. This year’s winners and runners-up are profiled on the following pages. Each of the five winners will receive a cash prize of $5,000, and each of the five honorable mentions will receive a $1,500 cash prize.
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News
OSF St. Joseph cleans up | Environmental initiative boosts Press Ganey scores
December 03, 2007 | Basic Web Basic Web Subscription Details
In 2003, patient satisfaction with the Environmental Services Department at 157-bed OSF St. Joseph Medical Center in Bloomington, Ill., ranked at the 83rd percentile for friendliness and the 69th percentile for cleanliness, according to the Press Ganey Associates measurement tool. By 2007, patients ranked the facility at 99th and 95th to 97th, respectively.
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News
Clarian’s call | ‘Be the ONE’ leads the way
December 03, 2007 | Basic Web Basic Web Subscription Details
No one at Clarian West Medical Center in Avon, Ind., regards patients’ needs as being someone else’s “area.” The 101-bed facility’s “Be the ONE” campaign, launched in June, is a call to action for all employees to pitch in whenever possible.“When people say, ‘What does “Be the ONE” mean?’ (employees) say, ‘I can be the one that can make sure you have a remarkable experience,’ ” says Lana Funkhouser, vice president of human resources. “It’s been catchy and effective.”
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News
Easing glucose levels | Toledo employs intensive management
December 03, 2007 | Basic Web Basic Web Subscription Details
Intensive-care patients at the Toledo (Ohio) Hospital have seen average daily glucose counts drop significantly during the past two years since the 480-bed facility implemented a glycemic management initiative.Knowing that many critically ill patients battle hyperglycemia and insulin resistance—and drawing in particular from the article “Intensive insulin therapy in critically ill patients,” published in the New England Journal of Medicine in 2001—the hospital empowered a clinical best-practice design team to examine the facility’s protocols vis-a-vis best practices.
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News
Harnessing hearts, finances | St. John’s Clinic’s campaign aims to ‘right wrongs’
December 03, 2007 | Basic Web Basic Web Subscription Details
The Force for Good at St. John’s Clinic in Springfield, Mo., has raised more than $500,000 for not-for-profit organizations in the past four years. Physicians and staff at the multispecialty, 470-doctor outpatient facility contribute to two campaigns annually, during the summer and winter, to agencies chosen through a committee process.
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News
Creating a ‘magnetic culture’ | System in Norman, Okla., boosts its staff retention
December 03, 2007 | Basic Web Basic Web Subscription Details
years striving to create a “magnetic culture” to which employees would be attracted—and retained.When the 374-bed, two-hospital facility began the initiative in 2000, employees were reacting to the system as if it were the wrong end of the magnet. Turnover hovered near 30%, nursing units could not be fully staffed, and the system’s first employee satisfaction survey with Press Ganey Associates placed it at the 14th percentile.
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News
Protecting children | Good Samaritan uses puppets to teach
December 03, 2007 | Basic Web Basic Web Subscription Details
More than 17,000 children at more than 80 schools and organizations have benefited from the life skills learned through the Stranger Safety Program provided by the Good Samaritan Hospital Medical Center in West Islip, N.Y.Aimed at children ages 4 to 9, the program uses puppets to make children aware of the dangers posed by strangers—but in a fun way, says Georgeine Bellando, community health educator at the 537-bed facility.
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News
St. John’s smart choice | Schedule flexibility a boon to staffing
December 03, 2007 | Basic Web Basic Web Subscription Details
Until a year ago, St. John Health in Warren, Mich., had been using approximately 75 full-time equivalents of agency nurses. Now the seven-hospital system, which has 2,340 licensed beds, is out of the agency business, having started what’s essentially an internal nursing agency.“We’ve really done a complete swap-out,” says Nini Coury, corporate manager of the system staffing office. In addition to cost savings of $2.1 million, this FlexChoice program has had “soft benefits,” she says.
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News
Sepsis showdown | Kansas City hospital starts campaign
December 03, 2007 | Basic Web Basic Web Subscription Details
Your mother knows that heart attacks and strokes are time-sensitive events requiring immediate attention to prevent loss of life. But she probably doesn’t know that mortality rates for sepsis are significantly higher, says Chad Cannon, an emergency medicine staff physician at the University of Kansas Hospital, Kansas City.Cannon has helped lead that 544-bed facility’s Surviving Sepsis Campaign for the past two years, which has reduced overall sepsis-related mortality by 30%, down 37% among severe sepsis patients, and down 17% for those in septic shock.
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News
Center for Miracles tackles child abuse | Christus Santa Rosa aims for prompt and accurate response to problem
December 03, 2007 | Basic Web Basic Web Subscription Details
A series of high-profile child-abuse deaths capped by a preschooler who died on Christmas 2003 inspired 196-bed Christus Santa Rosa Children’s Hospital in San Antonio to directly address the issue. In surrounding Bexar County, Child Protective Services investigated 17,000 reports of child abuse in 2005 alone; in 18 cases, the child died.With a $1.5 million grant from the Goldsbury Foundation, the hospital in May 2006 opened the Center for Miracles, an assessment and treatment facility that receives referrals from Child Protective Services, law enforcement and legal experts.
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News
Rehab patients ‘dine out’ in cafeteria | HealthSouth Harmarville encourages independence during rehabilitation
December 03, 2007 | Basic Web Basic Web Subscription Details
To help ease the transition back to living at home, the 202-bed medical rehabilitation facility HealthSouth Harmarville (Pa.) launched an initiative in September to enable patients with severe disabilities to mix with the general population at mealtime.“Medical rehab is so much about discharging the patient to home … and integrating them back into society,” says Lynn Campbell, general manager of dining services for the hospital, which is about 13 miles northeast of Pittsburgh.
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