2003 Spirit of Excellence

News
2003 Spirit of Excellence Awards: Camp promotes healthy lifestyle
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Youth from low-income families in Braddock, Pa., face myriad health-related challenges, ranging from poor nutrition and sedentary lifestyles perched in front of video games, to anxiety produced by gunfire on their streets.UPMC Braddock has addressed those challenges by providing the Health for Life Summer Camp, which in 2003 was expanded to a seven-week day camp with a five-night overnight experience. UPMC Braddock has earned an honorable mention in the Spirit of Excellence Award for Community."You can't have health in abject poverty and chaos," says Chief Executive Officer Mimi...
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News
2003 Spirit of Excellence Awards: Excellence abounds | Sodexho honors providers that go the extra mile
By David Burda | December 15, 2003 | Basic Web Basic Web Subscription Details
Modern Healthcare congratulates the winners and runners-up of this year's Spirit of Excellence Awards, co-sponsored by Sodexho Health Care Services, an Avon, Conn.-based health services company. This year's competition drew 155 nominations, far surpassing last year's record of 100 entries.Modern Healthcare and Sodexho announced this year's award competition on Aug. 4, and the deadline for entry submission was Oct. 13. All of the submitted entries can be found online at sodexho-bps.com under the "Best Practices Showcase" section.This year's winners and runners-up are profiled on the...
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News
2003 Spirit of Excellence Awards: A well-oiled ER | Streamlined emergency room procedures improve everyone's satisfaction
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Three years ago, the emergency department at 150-bed Cape Canaveral Hospital hit bottom, ranking in the 12th percentile on the national Press Ganey Associates customer-satisfaction survey. The morale of physicians and staff sunk alongside patients' feedback.By last August those scores had soared to the 94th percentile and staff satisfaction ranked in the 97th percentile in the Gallup Survey, while the vacancy rate for registered nurses plummeted to nil.For the innovations that led to these results, Cape Canaveral, Cocoa Beach, Fla., has earned the Spirit of Excellence Award for...
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News
2003 Spirit of Excellence Awards: Team effort heads off mutiny
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Julie Holt, director of patient services at Jewish Hospital in Cincinnati, was walking through the parking garage on her way into work about two years ago."One of the (registered nurses) from night shift was coming out," Holt says. "She stopped me and told me what a terrible night it was, and that people were talking about leaving."Those "people" were mostly a cadre of newly hired licensed practical nurses brought in to staff a then-brand-new, 40-bed telemetry/pulmonary-care unit. The 200-bed hospital thought it had adequately educated and integrated the LPNs into the unit, but...
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News
2003 Spirit of Excellence Awards: Mobile office serves homeless, immigrants | Hospital's outreach program provides preventive, primary care to needy
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Bill Gough remembers a Latino father of two who could not work because of a back injury that led to curvature of the spine-and excruciating pain. The man, a recent immigrant, had tried unsuccessfully to receive care at three different hospitals before he came in contact with St. Joseph Medical Center's medical outreach program.Through that "doctor's office on wheels," which provides preventive and primary care in two Baltimore locations, the man underwent surgery, says Gough, the program's manager. "His son, when he was suffering in pain, would start to cry and tell him that when he grew...
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News
2003 Spirit of Excellence Awards: Wait reduction | Indiana hospital eases anxiety for mammography patients
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Columbus (Ind.) Regional Hospital in 1995 built the Breast Health Center to offer improved mammography screening. While women liked the state-of-the-art facility, focus group research showed the 256-bed hospital was still losing patients because of the center's slow pace, lack of coordination and an overall perception of poor quality.A random sample of patient charts in 1999 showed the average time lapse from identification of an abnormal result to diagnosis was about 25 days. While this lag did not pose a significant medical risk, patients found the wait intolerable and unnecessary, the...
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News
2003 Spirit of Excellence Awards: The HEAT is on
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
In two years, Parma (Ohio) Community General Hospital's emergency department cut diversion hours by 33%, the average length of stay for treat-and-release patients by 39%, and the number of patients leaving without being seen by 52%. Patient-satisfaction scores have risen from the 21st percentile to the 83rd percentile on the Press Ganey Associates survey.To bring about these results, Parma developed multidisciplinary Healthcare Excellence Through Action Teams (HEAT), which have earned the 346-bed facility an honorable mention in the Spirit of Excellence Award for Quality.Based on...
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News
2003 Spirit of Excellence Awards: Turnover down, satisfaction up
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Reduced employee turnover and increased patient satisfaction have been key indicators of the success of Lexington Medical Center's campaign to create and sustain a culture of service excellence.Turnover at the 292-bed facility in West Columbia, S.C., has fallen from 20% to 13% during the past three years, including a drop from 14.5% to 11% among registered nurses, while patient satisfaction on the national Press Ganey survey has risen from the 64th percentile to the 98th percentile. For the culture change that spurred these results, Lexington has earned an honorable mention in the Spirit...
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News
2003 Spirit of Excellence Awards: Nursing students build skills, confidence | Program gives interns opportunity to expand their acute-care skills
By Ed Finkel | December 15, 2003 | Basic Web Basic Web Subscription Details
Increases in older and sicker patients paired with decreases in patient discharge times and staffing levels have noticeably increased the stress levels of registered nurses in acute-care settings, particularly those early in their careers. Newly hired nurses require longer orientation and more support and yet continue to peel off from acute-care settings.Eastern Connecticut Health Network, a 351-bed system with facilities in Manchester and Vernon, Conn., partnered with the University of Connecticut's School of Nursing this summer to give student interns the chance to practice complex...
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