Spirit of Excellence news and information

With 15% of American children overweight and another 15% on the cusp, OSF St. Anthony Medical Center in Rockford, Ill., has tightened its focus on education and outreach through the Children and Teens Choosing Health, or CATCH initiative, which began during the summer of 2012.
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The 20th annual Spirit of Excellence awards, co-sponsored by Sodexo Health Care Services, honor organizations and individuals that go beyond what's expected, in serving their patients and communities.
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Modern Healthcare congratulates the winners and honorable mentions of the 19th annual Spirit of Excellence Awards, co-sponsored by Sodexo Health Care Services.This year's five winners and five honorable mention honorees are profiled on the following pages.
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Patients at Capital Region Medical Center in Jefferson City, Mo., have been reporting much warmer experiences in hospital waiting rooms during the past seven years since the advent of the Serving Up Smiles Customer Comfort Team.
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Hispanic associates—and customers—of WellPoint have received renewed focus during the past three years with the establishment of the SOMOS associate resource group, which aims to provide a view of healthcare through the eyes of Hispanic members.
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People with physical disabilities who become largely homebound in central Indiana are able to receive high-quality, cost-effective medical care thanks in part to INHouse Primary Care's house-call program, launched in June 2007.
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Located down the road from the Army's Fort Knox and not much farther from Fort Campbell, the Lincoln Trail Behavioral Health System, based in Radcliff, Ky., has always worked closely with military service members and their families.
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Andalusia (Ala.) Regional Hospital reduced confirmed healthcare-associated infections by 75%—from 1.46% of admissions to 0.37%—from 2010 to 2011 after initiating a pilot program to monitor and improve hand hygiene in December 2010.
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To prevent medical errors from affecting patients—and minimizing the harm caused when they do—Helen DeVos Children's Hospital has introduced “high reliability units” in several higher-risk patient-care areas based on evidence-based practices.
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The 353-bed Heartland Regional Medical Center in St. Joseph, Mo., has spent the past year paying homage to its state's motto with the Show You! project, aimed at improving poor community perception and patient-satisfaction scores in its emergency room.
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