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How tech-enabled food service can make patients happier

How tech-enabled food service can make patients happier

By Maria Castellucci  |  September 24, 2016

Hospitals are increasingly investing in modernizing their food-service systems. Shore Medical Center says the technology is a factor in a 10% improvement in its Press Ganey patient-satisfaction scores and credits the system with saving about $25,000 yearly because of less food waste.

What insurers are doing to fix their rap for awful customer service

What insurers are doing to fix their rap for awful customer service

By Bob Herman  |  September 17, 2016

A poll from the Kaiser Family Foundation found people ranked health insurance companies almost as unfavorably as pharmaceutical companies and oil conglomerates, due in no small part to insurers' reputation for poor customer service.

Survey dissatisfaction

Survey dissatisfaction

By Howard Wolinsky  |  September 03, 2016

While a growing number of health systems say posting patient satisfaction ratings has improved physician-patient relations, the CMS' proposed new pay rules under MACRA would allow most doctors to minimize the role those surveys play in determining their rewards or penalties.

New academic hospital ups the ante in San Diego

New academic hospital ups the ante in San Diego

By Marty Graham  |  September 03, 2016

The opening of UC San Diego Health's new $943 million hospital later this year—the first new hospital in San Diego County completed since 2012—will bring cutting-edge technology for cancer treatment and other specialty care while also stirring up competition in the market.

Winning designs reflect two industry trends

Winning designs reflect two industry trends

By Joseph Conn  |  September 02, 2016

The 31st annual Modern Healthcare Design Awards winners this year reflected a pair of trends in U.S. healthcare: its growing international focus and the shift from fee-for-service to value-based reimbursement embodied in the push toward ambulatory care.

Gold Award: Humber River Hospital

Gold Award: Humber River Hospital

By Joseph Conn  |  September 02, 2016

The 656-bed hospital, which opened last fall, was built with its own triple aim: Lean, green and high-tech. Hospital planners used Lean Six Sigma methodologies, including a pre-construction workflow analysis, to identify and create labor-saving design features, such as a layout that significantly...

Senior Friendly Award: Swedish Edmonds Ambulatory Care Center

Senior Friendly Award: Swedish Edmonds Ambulatory Care Center

By Joseph Conn  |  September 02, 2016

Designers of the Swedish Edmonds (Wash.) Ambulatory Care Center harkened back to the history of its city, as well as looked forward to the newest elements of architecture and modern design to create a place so inviting it won this year's award for the most senior-friendly facility.

Bronze Award: Cleveland Clinic Abu Dhabi

Bronze Award: Cleveland Clinic Abu Dhabi

By Joseph Conn  |  September 02, 2016

The Cleveland Clinic's massive medical center in Abu Dhabi, a joint venture with the government of the United Arab Emirates, comprises 101 acres of floor space, roughly two-thirds the size of the Pentagon. But the project's magnitude is one of its strengths.

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