I am a strong advocate for providing quality care but am disappointed when my organization does follow-up on current Medicare HCAHPS. Often responses are given by people not involved in the patient's care (the patient or their spokesperson).
Regarding the Jan. 5 editorial “Lessons from Vermont”, perhaps it is too easy to criticize from afar, when being on the inside of such an endeavor comes with all the political and social pressures that make some options untenable, forcing the choices that are less viable economically.
The chief experience officer, a new C-suite role charged with reducing patients' frustration with hospital care (“Quality quarterback,” Dec. 15, p. 27) is a welcome and logical approach for addressing...
Regarding the Dec. 1 article “Prem Reddy's turnaround strategy”, Beth Kutscher did a good job telling the story of Prime Healthcare Services' growth.
While heartened by the inclusion of a supply-chain article in Modern Healthcare, the Nov. 24 story “Hospitals struggle with supply costs” missed a tremendous opportunity.
Our society loves the story of a “self-made” man, and even more the one who becomes a baron of industry.
As a consultant helping hospitals shore up their cardiovascular service line organizations, I too often find the providers' logistics grossly fragmented and outdated.
We have found that while it is kinder and gentler to not report patients to credit bureaus, a real threat of credit reporting for nonpayment increases collections.
The Oct. 27 editorial on pricing transparency seems to extol price transparency and/or reference pricing as a panacea.
In response to the recent guest commentary “ICD-10 won't help on cost control”, the elephant in the room is much larger than the author suggests.
The article “Proponents see cloud technology transforming radiology” presents an interesting use of cloud-based radiology, backed with practical examples of networks that are employing this model.
The Oct. 13 cover story, “Devicemakers challenged on resistance to value-based payment,” may leave readers with the mistaken impression that AdvaMed opposes reimbursement reforms designed to provide incentives for reduced costs and higher quality when in fact, we have consistently...