Your online resource for products and services in the healthcare industry

Marketplace Frequently Asked Questions

Why hasn't my listing appeared on the listings page?
Featured listings usually take 24-48 hours to post. A basic listing can take a week.

Will my information as the contact be published anywhere?
No, the "Contact Information" section is for record-keeping only. Only the "Listing Contact Info" fields are published with the listing, if provided. For more information, please consult Modern Healthcare's privacy policy.

How will the charge appear on my credit card statement?
The charge will appear on your credit card statement as "Modern Healthcare Marketplace"

Do you accept international credit cards?
Unfortunately, at this time we do not support international billing addresses, so we only accept U.S. credit cards.

Will I receive an invoice?
No. Your credit card is charged automatically and you will be provided with a receipt.

Where is my receipt?
After you have submitted your credit card and billing information, the confirmation page will include a copy of your receipt. Please print that page for your records. A copy will also be sent to the email address you provided under the section "Contact Information."

Why didn't I receive a receipt?
Sometimes receipts end up in your "junk" or "spam" folder. However if it's not there, feel free to contact the Digital Team and we would be happy to send you a copy.

Can I have a refund?
Unfortunately, we do not provide refunds.

What if I misplaced, deleted, or didn't receive a receipt or confirmation email?
Please contact the Digital Team. We would be happy to send you a copy.

Can I edit my listing?
Yes. The confirmation email you received when you posted your listing contains an edit link or you can click "Update your Listing" in the Marketplace. Just follow the link to edit your listing. You password is the e-mail address you entered in the Contact Information box.

What are the specifications for video files?
Video (Upload): .avi, .wmv, .mov or .mpg extensions only
file size maximum: 500 MB
At this time, there are no confirmed file size limitations.

What are the specifications for video files (YouTube)?
Video (YouTube): Use Embedded code, not URL
When embedding YouTube code, for optimal screen size, set width to 305 pixels and height to 245 pixels.

What are the specifications for logo files?
Logos: Either jpg or gif
Max file size is 100 KB
max width is 210 pixels
max height is 100 pixels

What are the specifications for Case Study files?
Case Study: doc, docx, pdf only
file size max: 20 MB

What are the specifications for Podcasts files?
Podcast: mp3
file size max: 20 MB




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