Healthcare Business News

Many hospitals dissatisfied with EHR systems, survey shows

By Jaimy Lee
Posted: May 30, 2014 - 2:00 pm ET

Thirty percent of hospital executives are dissatisfied with their current electronic health-record systems, according to a new survey being released by Premier next week.

Another 11% of the 127 executives from 112 hospitals who were surveyed said they were indifferent to the systems their hospital or health system had in place. Officials at small and rural hospitals were the most critical, with 69% of small hospital executives reporting dissatisfaction.

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It's not surprising that executives feel this way, said Keith Figlioli, senior vice president of healthcare informatics of Premier, a Charlotte, N.C.-based publicly traded company that provides supply chain services and data and analytics tools to healthcare providers. “We're becoming more and more dependent on these systems,” he said.

User-experience remains a primary challenge for many systems and is the No. 1 cause for dissatisfaction, according to Figlioli.

Spending on clinical healthcare information technology is expected to rise over the next year, comprising at least a quarter of a hospital's capital budget. Top investments are likely to include EHRs, advanced data-analytics systems and telecommunications, the survey found.

As hospital spending on health IT increases, that also raises more questions about optimization. Hospital executives routinely ask questions about how much they should be spending and on what types of health IT purchases.

“We have no benchmark to understand what's right for the size of the institution,” Figlioli said.

The survey also found that hospitals are increasingly spending on non-EHR IT systems that can help improve performance of the supply chain, which makes up the second largest expense after labor.

Follow Jaimy Lee on Twitter: @MHjlee

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