Vital Signs Blog

Allscripts EHR ranked large hospitals' favorite by Black Book

Chicago-based Allscripts Healthcare Solutions scored highest in customer satisfaction for electronic health-record systems used by larger hospitals and academic medical centers, according to the latest rankings from healthcare information technology industry analyst Black Book Market Research.

It was the first time in four years that Allscripts topped the big hospital list compiled by Tampa-based Black Book from results of an online survey of hospital IT leaders. Results this year also marked the first time Epic Systems did not, said Doug Brown, Black Book's managing partner.

Cerner, McKesson and Quadramed rounded out the top five vendors among large hospital customers. All five of the top-ranked vendors each placed first in at least two of the 18 categories in which Black Book questioned its customers and measured results. Allscripts led in seven of those categories, Epic in four. The difference between them in the composite mean scores across all 18 categories gave Allscripts the edge—albeit at two decimal places—9.44 to 9.41.

“It was the big medial centers that gave Allscripts their top scores,” Brown said. “All of the margins were close,” with faltering by other top vendors in some customer satisfaction categories that allowed Allscripts to move up, he said.

According to Black Book, 1,985 hospital IT professionals from 163 facilities—including group practices affiliated with the academic medical centers—participated in this part of the Web-based survey, conducted from September through December last year.

For the fourth consecutive year, Cerner gained top honors in the Black Book ratings for community hospitals from 100 to 299 beds, followed by Siemens, McKesson, Epic and Allscripts.

CPSI (Computer Programs and Systems Inc.), also for four years running, topped the Black Book list of vendors rated by customers at small, rural and critical-access hospitals, all with fewer than 100 beds. Cerner ranked No. 2 in this category, followed by Healthland, HMS (Health Management Systems) and RazorInsights.

Follow Joseph Conn on Twitter: @MHJConn


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