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Healthcare Business News
 


New trouble for HealthCare.gov; site to shoppers: 'Come back later'


By Joseph Conn
Posted: December 20, 2013 - 1:45 pm ET
Tags:

A glitch is once again stacking up would-be health insurance shoppers on HealthCare.gov.

The oft-troubled federal Web portal that is supposed to be the front door for millions of Americans to enroll in Obamacare health insurance plans started directing shoppers this morning to a “queue,” notifying them there is a problem with the site and to come back later.

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“Right now, hc.gov is queuing consumers,” HHS spokeswoman Joanne Peters confirmed in a statement. “This system is in place while the tech team works on fixing an error that happened during routine maintenance last night. This work started at 10 a.m. and we anticipate this could take two to three hours and that the site will be up and running again soon.”

The outage comes at a critical time as people are expected to flock to the site before a Dec. 23 deadline to enroll in order to get coverage that's effective Jan. 1 under the Patient Protection and Affordable Care Act.

On Dec. 1, federal officials declared the site was “running smoothly” for a majority of Americans after the CMS and its contractors spent weeks working to salvage the website from a catastrophic Oct. 1 launch followed by two months of outages and delays.

The CMS said the site was fully operational by early afternoon on Friday.

Follow Joseph Conn on Twitter: @MHJConn


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