Healthcare Business News

Communication needed

By Modern Healthcare
Posted: April 13, 2013 - 12:01 am ET

The transcript of your webinar, “Improving the patient experience,” didn't contain much about communication between the check-in station and the nurses on staff. Once the patient is checked in and brought to a room, shouldn't the charge nurse on staff or the nurse assigned to the patient know who the patient is and what they are there for? I have been to the hospital with my mother-in-law once and sometimes twice a week for the past nine weeks. Each time she has a different nurse. Each nurse asks her why she is there. Dr. Seth Glickman said it best during the webinar: We have a really good understanding based on studies in the literature that the patient experience is linked to things like care coordination and communication. But we don't know much about how to apply these concepts to actually give organizations incentives to transform the patient experience.

Maureen Tiedeman
Founder and president
Wings for Injured Athletes
Wilmington, N.C.

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