Matt Valenti is Director, Global Market Research at Starwood Hotels & Resorts, where he is responsible for its global guest and customer tracking programs, online guest community, and syndicated research efforts, serving over 1,000 properties in 100 countries. Matt leads Starwood's metric alignment and service-profit-chain efforts across operating functions.

Matt joined Starwood in 2004 and has held several Talent Management roles, including: the development and implementation of global sales selection assessments; measuring the ROI of Starwood's service culture training investment, leading the engagement survey that serves over 150,000 employees; and overseeing the global performance management, 360 feedback, and talent review processes. Prior to joining Starwood, Matt was a consultant with Watson Wyatt in which he led employee survey projects

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