Feedback Form
Join, Follow & Connect
Join Modern Healthcare's LinkedIn group Follow Modern Healthcare on Twitter Join Modern Healthcare's Facebook group Join Modern Healthcare's Flickr group Get a Modern Healthcare news feed
 
 
Comment Buy Reprints Print Article Share on LinkedIn Share on Facebook Share on Twitter Email this page to a colleague
Healthcare Business News
 
Shinseki
Shinseki

VA debuts live-chat benefits tool


By Jessica Zigmond
Posted: January 19, 2011 - 11:30 am ET
Tags:

The Veterans Affairs Department announced that it has improved its online application for health benefits and has plans for future enhancements.

Advertisement | View Media Kit

 

The online Form 10-10EZ now includes a chat function that allows veterans to receive live assistance as they fill out the form. Other improvements include simplified questions regarding military service in the Gulf and Vietnam wars and adjustments that make the application easier and faster for veterans to complete, according to a VA news release.

The application is divided into several categories: personal information, insurance information, employment, military service and a financial assessment. Future improvements will include a health benefits renewal form to update personal information and a special form designed for demobilizing military service members, according to the release.

"VA is committed to tapping into the best that technology has to offer to ensure that veterans receive the benefits they have earned," Veterans Affairs Secretary Eric Shinseki said in the release. "We continue to look for new ways to improve access to care and benefits and engage veterans."


What do you think?

Share your opinion. Send a letter to the Editor or Post a comment below.

Post a comment

Loading Comments Loading comments...

Search ModernHealthcare.com:



Daily Dose MH Alert MH AM HITS Modern Physician Most Requested Advance Notice

LinkedIn Amazon Kindle Twitter Facebook Flickr News Feeds