I lost/never received my GoToWebinar email. How do I join the webinar?
When the webinar begins, visit
http://www.JoinWebinar.com, enter the Webinar ID and the email address you used to register for the event, and click the "Continue" button.
You can find the webinar ID on your receipt (for paid webinars) and the information page about the webinar you want to attend. Look for the information page by visiting
http://www.modernhealthcare.com/webinars.
I'm having trouble logging in or hearing the audio. Who can help me with technical questions?
If you have difficulty logging into the webinar, can't hear the webinar or other technical questions, please call GoToWebinar's technical support line at 800.263.6317.
You can also review the
GoToWebinar FAQ page for answers to questions related to their webinar tools.
I can't get into the webinar. I registered, but I'm blocked from attending. What do I do?
If a you cannot view the live webinar presentation, you can still download the slides 15 minutes BEFORE the presentation, call the phone number in your GoToWebinar email and follow along with the presentation through the audio option.
Registration for free webinars does not confirm attendance. Webinars are limited to the first 1,000 registrants who log in the day of the webinar. Registration can exceed the 1,000 attendee limit, therefore, attendance cannot be guaranteed. You can log in at any time prior to the start of the webinar.
If you have technical problems with the software, please call GoToWebinar's technical support line at 800.263.6317.
A recording of the webinar will be available to view 48 hours after the presentation. Visit
http://www.modernhealthcare.com/webinars for a link to the archived presentation.
Where can I get the slides from or see a recording of an older webinar?
If slides are available for a presentation, they can be downloaded 15 minutes BEFORE the webinar begins and can be found by visiting
http://www.modernhealthcare.com/webinars and clicking on the information page related to the webinar you are attending.
Re-Broadcast
For
complimentary webinars, a recording of the presentation will be available 48 hours AFTER the broadcast. A link to that archived presentation will be available on the webinar information page.
For
paid webinars, a recording of the presentation will be available one (1) month AFTER the broadcast. A link to that archived presentation will be available on the webinar information page.
How do I download the slides?
To download the slides to your computer, right-click (PC) or CTRL-click (Mac) the slides link and choose "Save Target As…" (PC) or "Save Link as…" (Mac).
How do I watch archived recordings of webinars?
Modern Healthcare offers archived recordings of our webcasts on its web site and through GoToWebinar.
Webinars archived on ModernHealthcare.com use Flash streaming technology.
The GoToWebinar archived recordings require Windows Media Player.
You can download the
Windows Media Player from the Microsoft web site.
If you're on a Mac, you'll need to download
Windows Media Player for the Mac.
Payment Options
To pay for a webinar or webcast registration, you must be logged into the ModernHealthcare.com website.
ModernHealthcare.com website registration is free and also gives you access to additional benefits, including breaking healthcare business news and the opportunity to receive our award-winning e-newsletters.
If you are already a registered ModernHealthcare.com member, click the registration button, login to the website, and you will go directly to the payment form.
If you are not a registered ModernHealthcare.com member, simply complete the free website registration. After completing the free registration, you can enter your credit card information and complete the payment process.
Modern Healthcare does not accept Insertion Orders or Purchase Orders for online purchases.
Modern Healthcare does not accept checks for less than $250 for online purchases. If you would like to pay for an event or product with a check, the check must clear before the event takes place or before an online product is delivered. Checks can be sent to: Modern Healthcare Digital, 360 N. Michigan Ave., Chicago, IL 60601.
Please contact Customer Service at 877-812-1581 if you have any questions.
Who do I call about credit card problems or for refunds?
Please call Customer Service at 1-877-812-1581 or email
customerservice@modernhealthcare.com.
Who do I call for non-technical questions?
Non-technical questions can be directed to Martha Espinoza at
mespinoza@modernhealthcare.com or 312.649.5297.
You can also review the
GoToWebinar FAQ page for answers to questions related to their webinar tools.
